Looking for the standard FAQ? Click here
How do I get my download link?
We email out the download link when the event has finished in editing. This email is sent from firstname.lastname@example.org; be sure to add this to your contact list or whitelabel it as needed in order to allow delivery. If you do not see your link after 6-8 weeks following the event, check your spam folder.
When will I get my file?
We email out the download link when the event has finished in editing. We suggest downloading to a desktop or laptop computer first, then transferring it to your mobile devices.
What should I do if I don't receive my download link?
If it's past 6-8 weeks from the date of the event, please feel free to contact us.
If you received an email from us, you can simply reply to the email - it will go straight to our
web administration staff. If not, you can submit an email on our contact us page.
How do I download my files?
We send download links to the email addresses provided to us by you when you ordered.
Clicking this link will take you to the download page - see below for device-specific notes.
• Desktop and Laptop
Desktop and laptop users can download in their browser by simply clicking
the Download button in the top right of the screen, then click Direct Download.
• Mobile Device (Android Tablet or Phone)
Open the provided link in the browser of your choice - we suggest Google Chrome.
• Mobile Device (iOS Device, iPhone, iPad)
To Download Files from Mr. Video Dropbox to your iOS device without having Dropbox installed.
Can't find a solution to your problem, or still need assistance?
Feel free to Contact Us and we'd be happy to help!