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HD Download - Frequently Asked Questions

Looking for the standard FAQ? Click here


How do I get my download link?

We email out the download link when the event has finished in editing. This email is sent from customerservice@mrvideoonline.com; be sure to add this to your contact list or whitelabel it as needed in order to allow delivery. If you do not see your link after 6-8 weeks following the event, check your spam folder.


When will I get my file?

We email out the download link when the event has finished in editing. We suggest downloading to a desktop or laptop computer first, then transferring it to your mobile devices.


What should I do if I don't receive my download link?

If it's past 6-8 weeks from the date of the event, please feel free to contact us.

If you received an email from us, you can simply reply to the email - it will go straight to our

web administration staff. If not, you can submit an email on our contact us page.


How do I download my files?

We send download links to the email addresses provided to us by you when you ordered.

Clicking this link will take you to the download page - see below for device-specific notes.


Desktop and Laptop

Desktop and laptop users can download in their browser by simply clicking

the Download button in the top right of the screen, then click Direct Download.


Mobile Device (Phone, tablet, etc)

Using the Dropbox app on your phone or tablet will allow you to download the files.

Due to differences in mobile internet browsers, this app is currently required. If you are unable to install this app, we recommend downloading on a desktop or laptop first.


Can't find a solution to your problem, or still need assistance?

Feel free to Contact Us and we'd be happy to help!


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