Looking for the standard FAQ? Click here
How do I get my download link?
We email out the download link when the event has finished in editing. This email is sent from customerservice@mrvideoonline.com; be sure to add this to your contact list or whitelabel it as needed in order to allow delivery. If you do not see your link after 6-8 weeks following the event (or 2-3 weeks after ordering a past year's event), check your spam folder.
When will I get my file?
It depends on when you ordered.
- Current event download links are sent when the event has finished in editing. This is typically 4-6 weeks from the date of the event for most events.
- For events older than 2 months, download links are sent out when the order is fulfilled, typically 1-3 weeks from the date you order.
We suggest downloading to a desktop or laptop computer first, then transferring it to your mobile devices for the best experience.
What should I do if I don't receive my download link?
If it's past 6-8 weeks from the date of the event (or 2-3 weeks after ordering a past year's event), please feel free to contact us.
If you received an email from us, you can simply reply to the email - it will go straight to our
web administration staff. If not, you can submit an email on our contact us page.
How do I download my files?
We send download links to the email addresses provided to us by you when you ordered.
Clicking this link will take you to the download page - see below for device-specific notes.
• Desktop and Laptop
Desktop and laptop users can download in their browser by simply clicking
the Download button in the top right of the screen, then click Direct Download.
• Mobile Device (Android Tablet or Phone)
Open the provided link in the browser of your choice - we suggest Google Chrome.
- Click "Or continue to website"
- To download all videos, click the
menu, and then select Direct Download. - To download a single vieo, click on the video, then click the menu at the top right and select Direct Download.
• Mobile Device (iOS Device, iPhone, iPad)
To Download Files from Mr. Video Dropbox to your iOS device without having Dropbox installed.
- Open the Link in Safari. (Chrome and Firefox are not supported)
- Enter the password provided in the email
- Select "Or continue to website"
- To download all the files, click on the menu (the 3 dots in the upper right hand corner) and select "Direct download." Confirm by clicking the download prompt.
- To download a single video, click the video. Once it has opened, click on the menu (the 3 dots in the upper right hand corner) and select "Direct download." Confirm by clicking the download prompt.
- You will see the download status in the upper right hand corner of your screen
. Click on the status icon and you will be given the choice to go to your video in the "DOWNLOAD" folder in your "FILES" app.
Can't find a solution to your problem, or still need assistance?
Feel free to Contact Us and we'd be happy to help!