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HD Download - Frequently Asked Questions

Looking for the standard FAQ? Click here

When will I get my file?

We email out the download link when the event has finished in editing. We suggest downloading to a desktop or laptop computer first, then transferring it to your mobile devices.


What should I do if I don't receive my download link?

If it's past 6-8 weeks from the date of the event, please feel free to contact us.

If you received an email from us, you can simply reply to the email - it will go straight to our

web administration staff. If not, you can submit an email on our contact us page.


How will I get my file?

We send download links to the email addresses provided to us by you when you ordered.

Clicking this link will take you to the download page - see below for device-specific notes.


Desktop and Laptop

Desktop and laptop users can download in their browser by simply clicking

the Download button in the top right of the screen, then click Direct Download.


Mobile Device (Phone, tablet, etc)

Using the Dropbox app on your phone or tablet will allow you to download the files.

Due to differences in mobile internet browsers, this app is currently required. If you are unable to install this app, we recommend downloading on a desktop or laptop first.


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